Payment & Shipping Information

1. Payment Options

You can securely complete your order using the following methods[cite: 3]:

• Online Credit Card Payment: We accept payments with all major credit cards. Your card will be charged automatically once your order is completed. In case of order cancellation or stock issues, a refund will be issued to your card within 10 days[cite: 4].
• Bank Transfer / EFT: You may transfer your payment to our Garanti Bank TL, USD, EUR or GBP accounts[cite: 5].

👉 For orders via Bank Transfer / EFT, please contact us at [email protected] before proceeding[cite: 6].

2. Order Cancellation & Returns

The right of withdrawal cannot be exercised for food products[cite: 8].

Since our honey products fall under the category of perishable goods, goods that may expire or goods may have a best before date, the buyer does not have the right of withdrawal[cite: 9]. In the event of an order cancellation (e.g. due to an extraordinary circumstances such as extreme weather, fire, etc.), House of Hunny (Hunny Gıda Tarım Üretim ve Ticaret A.Ş.) will refund the product amount to your account or card within 10 days[cite: 9].

For any questions, feel free to contact us at: 📩 [email protected] [cite: 10]

3. Shipping Process

• Domestic orders within Türkiye are shipped via Yurtiçi Kargo[cite: 12].
• Delivery time varies between 2 to 8 business days, depending on your location, and in some cases may exceed this duration[cite: 12].
• Since our products are shipped from Derbent Village, orders are dispatched once a week, every Wednesday[cite: 12].

(Example: An order placed on Thursday is typically shipped the following Wednesday.) [cite: 13]
You will be notified in case of any delays[cite: 14].

👉 For international orders, please contact us at [email protected][cite: 15].

4. Payment Tracking & Communication

• If you experience any issues during the payment process, please don’t hesitate to contact us: 📩 [email protected] [cite: 17]
• After placing your order, a confirmation email will be sent to the address you provided[cite: 18].
• If delivery cannot be completed due to an address issue, we will get in touch with you directly[cite: 18].

5. Shipping Damage Inspection

Please inspect your package in the presence of the delivery agent when receiving it[cite: 20].

• If you notice any damage, request a damage report from the courier and do not accept the package[cite: 21].
• Once the item is accepted, the shipping carrier is considered to have fulfilled their responsibility[cite: 22].

If a report has been prepared, please send it to us as soon as possible at: 📩 [email protected] [cite: 23]
We’ll promptly take action and arrange a replacement shipment[cite: 24].