At Hunny Gıda Tarım Üretim ve Ticaret A.Ş. (“House of Hunny”), we strive to ensure your satisfaction with every purchase. This Cancellation and Return Policy outlines the procedures and conditions for cancelling orders and handling returns for products purchased through our website, www.house-of-hunny.com. Please read this policy carefully before placing your order.

1. Order Cancellation

  • Cancellation Eligibility: Orders may be cancelled under specific circumstances, such as stock unavailability or extraordinary events (e.g., extreme weather, fire, or other force majeure events). In such cases, House of Hunny will notify you promptly and process a full refund within 10 business days to your original payment method (credit card or bank account).

  • Perishable Goods: As our honey products are perishable and have a best-before or expiration date, the right of withdrawal (cayma hakkı) does not apply to these items, as per the Turkish Consumer Protection Law (6502 Sayılı Kanun) and the Distance Contracts Regulation (Mesafeli Sözleşmeler Yönetmeliği). Therefore, cancellations are not permitted after an order is confirmed, except in the cases mentioned above.

  • How to Request Cancellation: If you believe your order qualifies for cancellation due to extraordinary circumstances, please contact us immediately at:

    • Email: info@house-of-hunny.com

    • Phone: +90 530 762 73 66

  • Process: Upon approval of a cancellation request, we will refund the full order amount (including any applicable taxes) within 10 business days. You will receive a confirmation email once the refund is processed.

2. Returns

  • No Right of Withdrawal for Honey Products: Due to the perishable nature of our honey products, which may expire or have a best-before date, returns based on the right of withdrawal are not permitted under Turkish law. This applies to all products in the honey category sold on our website.

  • Returns for Damaged or Defective Products:

    • Inspection Upon Delivery: Please inspect your package in the presence of the delivery agent from Yurtiçi Kargo (our domestic shipping partner) at the time of delivery. If you notice any damage to the package or product, do not accept the delivery. Request a damage report from the courier and notify us immediately.

    • Reporting Damage: If a product is damaged during shipping, please inform us as soon as possible by sending the damage report and relevant details to:

      • Email: info@house-of-hunny.com

      • Phone: +90 530 762 73 66

    • Return Process: Upon receipt of the damage report, we will review the case promptly and arrange for a replacement shipment at no additional cost to you. The damaged product must be returned to our operating address:

      • Return Address: Derbent Mah. Derbent/13 Sk. No:27 İç Kapı No:1, İznik – Bursa, Türkiye

    • Conditions for Return: The returned product must include its original packaging, labels, and invoice. Returns will not be accepted for products that have been used or whose packaging has been opened, as this may compromise health and hygiene standards.

  • Non-Delivery Due to Address Issues: If a delivery cannot be completed due to an incorrect or incomplete address provided by you, we will contact you to resolve the issue. You are responsible for tracking your shipment with Yurtiçi Kargo and ensuring someone is available to receive the package. Additional shipping costs incurred due to address errors or failure to receive the package are your responsibility.

3. Refund Process

  • Refund Timeline: For approved cancellations or returns of damaged products, refunds will be issued to your original payment method within 10 business days from the date we receive the necessary documentation (e.g., damage report or cancellation confirmation).

  • Payment Methods:

    • Credit Card Payments: Refunds will be credited to the card used for the purchase.

    • Bank Transfer/EFT Payments: Refunds will be issued to the bank account provided during the order process. Please ensure you provide accurate bank details when contacting us.

  • Notification: You will receive a confirmation email once the refund is processed.

4. International Orders

  • For international orders, please contact us at info@house-of-hunny.com prior to placing your order to discuss cancellation and return options. Due to the perishable nature of our products, international returns are subject to additional restrictions and may incur shipping costs borne by the customer.

5. Contact Us

If you have any questions or need assistance with cancellations or returns, our team is here to help:

  • Email: info@house-of-hunny.com

  • Phone: +90 530 762 73 66

  • Operating Address: Derbent Mah. Derbent/13 Sk. No:27 İç Kapı No:1, İznik – Bursa, Türkiye

We aim to address all inquiries promptly and resolve any issues with care and efficiency. Thank you for choosing House of Hunny.

Last Updated: May 23, 2025